Earn $18–$20/hr
plus monthly bonus
As a customer service consultant, you’ll help
make it easy for people to buy cars they love.
Earn $18–$20/hr
Ready to join us?
We’re creating an iconic customer experience.
Buying a car is a big deal for everyone and we love helping people through the process. To us, our work is more than selling cars, it’s making a real difference for our neighbors and community members. With our award-winning training program and collaborative culture, you’ll be supported every step of the way. And if career growth is your goal, we work with you to personalize a development plan based on your needs, objectives, and strengths. At CarMax, the road is truly paved for you if you’re willing to take it.
Hear what our associates love most about CarMax.
What is a customer service consultant?
The perfect blend of sales and customer service, our customer experience consultants work directly with customers to help them find the vehicle that perfectly suits their needs. Instead of pushy sales tactics, our approach is driven by honesty, teamwork, and above all, our customers’ wellbeing. Whether you’re just starting out or you have years of sales and customer service experience, we have limitless opportunities if you have the drive!
We offer world-class training.
Our award-winning training programs provide you with every tool you need to learn the ins and outs of our business. Through classroom learning, one-on-one mentoring, and continuous collaboration, we support you at every stage of your career with us. If you bring your curiosity, positive attitude, and great work ethic, you will be successful at CarMax. It’s really as simple as that.
Apply Now
Just like our teams, our benefits go the extra mile
Here, work/life balance is more than a saying. It’s our goal to help you create the life you want to live with the opportunities you deserve. It’s more than a job; it’s a plan to make your best life happen.
Benefits shown are subject to plan eligibility
Health Coverage
Car Discounts
Paid Time Off
401K Match
Pet Perks
Tuition Reimbursement
“It’s an extremely open and approachable place to work. A lot of companies say that they’re family-oriented but at CarMax, they’re telling the truth. We’re task-driven but we don’t have taskmasters.”
Obadiah, customer service consultant
Your safety and wellbeing are our top priority.
If you’re working in one of our non-remote offices in Phoenix, Richmond, Dallas, Atlanta, or Kansas City, you’ll experience a work environment that’s clean from the front door to the break room. At CarMax, the health and safety of our associates, customers and communities is very important to us. We’ve put significant measures in place to promote safe and healthy practices, and have modified business processes to reduce the risk of exposure and further spread of COVID-19 in our communities.
Our values
The driving force behind everything we do, our values describe not only who we are but who we might be a good fit for. Do you share our values? We’d love to meet you.
Do the right thing
We value integrity above all else
We treat everyone with respect
We strive to deliver the best product and experience
Put people first
We invest in our associates and provide opportunities to grow
We have our customers’ backs
We give back to help our communities thrive
Go for greatness
We are industry disruptors, then & now
We relentlessly improve & innovate
We Drive What’s Possible
Win together
We are proud members of Team CarMax
We execute for excellence in all we do
We strengthen the team by embracing our differences
We’re a great place to work and the world is taking notice.
We’re proud to be a place where our associates are supported, developed, and welcomed. No matter what your career goals are, we’re here to help you reach them.